How much does shipping cost?
Jianna Jewelers offers free shipping on all orders within the US.
How long will my delivery take?
Once your order has shipped, please allow 2-7 business days for delivery depending on your location. Orders requiring ring sizing take up to three (3) additional business days to complete.
What could delay my order?
Whilst we endeavor to fulfill all orders, please be aware that some styles may not be available at the time of dispatch, particularly during high demand periods like Christmas. If an item becomes unavailable , we will to make it and dispatch it to you as soon as possible. We will notify you if we are unable to fulfill your order.
We work hard to protect our customer's personal and financial information from being used in a fraudulent manner. We undertake efforts to verify the security and privacy of all orders. Due to these efforts, most orders take a minimum of 1 - 2 business days before being approved for shipment.
Can I change my delivery address?
We process and pack your order as soon as possible. This means that your shipping address can only be changed if your order has not been processed by our warehouse team. To change your shipping address, please contact our Customer Service team as soon as possible via firstname.lastname@example.org and ensure you include order number.